Bolt Systems Privacy Policy
This policy (together with our Website Terms of Use and any other documents referred to within it) explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by Bolt Systems.
Please read this policy carefully to understand how we collect, use, and safeguard your personal information. By visiting this website, you accept and consent to the practices described below.
For the purposes of The General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Bolt Systems Ltd.
If you have any questions regarding this privacy policy, please contact us at richard@boltsystems.co.uk.
What information do we collect?
We may collect and process various types of personal data when you complete a contact form, browse our website, or use our services.
Information you provide
- Details submitted through our contact forms, including name, company name, email address, phone number, and any additional information you include in your message.
- Contact information required when you use our services, including name, email address, phone numbers, and postal address.
Information we collect automatically
When you visit our website, we may automatically collect technical information such as:
- Internet protocol (IP) address
- Browser type and version
- Time zone setting
- Browser plug in types and versions
- Operating system and platform
- Pages visited, including date/time stamps and duration of visits
For detailed information about cookies, please refer to our Cookie Policy.
Special category data
We do not collect any special categories of personal data (e.g., race, ethnicity, religious beliefs, sexual orientation, political opinions, health data, biometric data, or criminal conviction information).
How do we use personal information?
We use your personal data for the following purposes:
- Providing our services to you
- Account setup and administration
- Improving the user experience of our website
- Delivering marketing communications
- Conducting polls and surveys
- Internal research and development
- Meeting legal obligations (e.g., fraud prevention)
When do we share personal data?
Bolt Systems will never sell or lease your personal information to third parties.
We may share your data with trusted third parties when necessary, such as:
- IT providers who support our website and business systems
- Contractors or service partners working with us to deliver services on your behalf
- Professional advisers (lawyers, auditors, insurers, bankers)
- HM Revenue & Customs, regulators, or authorities requiring reporting
- Third parties involved in business transfers, mergers, or acquisitions
All third parties are required to respect the security of your personal data and process it only according to our instructions and applicable law.
Where do we store and process personal data?
Your data may be transferred to and stored in locations outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for Bolt Systems or our suppliers (e.g., payment processing, support services).
By submitting your personal data, you consent to this transfer, storage, and processing. Bolt Systems will take all reasonable steps to ensure your data is treated securely and in accordance with this policy.
While we strive to protect your data, transmission of information over the internet is not completely secure. Any transmission is at your own risk. Once received, we apply strict security procedures to prevent unauthorised access.
How do we secure personal data?
We implement a range of measures to keep your data secure, including:
- Protection against accidental loss
- Prevention of unauthorised access, use, destruction, or disclosure
- Business continuity and disaster recovery procedures
- Restricted access to personal information
- Staff and contractor training on data security
- Management of third party risks through contracts and security reviews
Our website uses SSL encryption to ensure secure communication between your browser and our servers.
How long do we keep your personal data?
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods are determined by:
- The nature and sensitivity of the data
- The potential risk of harm from unauthorised use
- Legal and regulatory requirements
By law, we must retain basic customer information for seven years for accounting purposes.
Your rights regarding personal data
You have the right to:
- Request that we stop processing your data for marketing purposes
- Access, correct, or request deletion of your personal information
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
You can exercise these rights at any time by contacting richard@boltsystems.co.uk.
We encourage you to contact us first if you have concerns, so we can address them promptly.
Links to third party websites
Our website may contain links to external websites. These sites have their own privacy policies, and Bolt Systems is not responsible for their content or practices.
Changes to this Privacy Policy
Any updates or changes to this policy will be posted on this page. Please check back periodically to stay informed.
How to contact us